HISTORY

PETROFER Chemie is a German company having over 70-year history and experience, which is producing industrial oils by reflecting the latest technologies. Centered in Germany, it is also located in many other countries that produce and distribute.

Parallel to the rapid development of our industry in the last 20 years, the demand to PETROFER products in our country had a very big increase. To supply this demand, in 1983 as a representative and distributor, and then in June 1995, PETROFER ENDÜSTRİYEL YAĞLAR SANAYİ VE TİCARET A.Ş. was established as a Turkish - German associative investment located here in Çigli - Izmir / TURKEY.

PRODUCT RANGE

PETROFER has a range of more than 600 products due to the industrial applications it is serving. The main sectors are as follows:

· PETROFER is the only producer in Turkey of the salts, oils and cooling media for heat treatment.
. Standard hydraulic oils, especially used in iron-steel industrial applications and hydraulic liquids avoiding fire risk
· Metal working and various oils and solutions used in erosion operations
· Oils used in die casting and metal injection for light metals
· Oils used in cold and hot forming of metals
· Oils used in drawing of copper, aluminum and steel wire
· Corrosion protective oils used with ferrous and nonferrous metals
· Heat transfer oils
. Motor oils for engine and diesel
· Industrial cleaning and maintenance products
· Solutions and oils used for rolling ferrous metal
· Chemicals for tissue and paper production
· Multi-purpose products

The products mentioned above are all made with a German know-how, at top quality, in a modern factory with after-purchase service for a continuous control for us and our customer's privilege and working quality.

EXPORT FACILITIES

Abroad, PETROFER is practically in the export markets of Egypt, Jordan, Pakistan, Iran, Israel, Algeria, Sudan, Qatar, Bahrain, Syria, Morocco, Oman, Bangladesh, Kuwait, Tunisia, United Arab of Emirates and Saudi Arabia. We are exporting 40% of our production to these countries. We have turned the company into an exporter from an importer in such a short time.

PETROFER's dense market studies both in Turkey and in foreign countries will increase our working capacity. Our aim is to increase the exporting capacity by taking more of the Middle Eastern, North African countries and the CIS into our market.

MARKETING AND SALES

PETROFER has organized the sales regions all around the west and the middle parts of the Turkey. Aegean, Istanbul, Bursa and Ankara Regions sales team were formed. We also have associated divisions in many of the important industrial centers of Anatolia such as Adana, Afyon, Aydın, Denizli, Eskişehir, Kayseri, Gebze, Gaziantep and Konya to give faster and better service to our customers in every occasion.

PETROFER sells by; sales visit, education and problem solving philosophy. After sales, we have been doing the routine controls of our products in its place and also do the all required analysis in our Quality Assurance Laboratory. So, we inform our customer before faced with any problem.

We have taken a mission of problem solving with our expert staff. With a primary goal of satisfying our esteemed customers with their observations, PETROFER uses the latest technology and its young but experienced staff.

Within the first months of the year 2003, PETROFER has increased its number of employees by 60% and has scheduled a program to increase its capacity to 20,000 tons. The company has initiated an investment of 1 million $. The local customer profile is increased by 35-40% annually. With its worldwide-recognized quality certificates, PETROFER is an ideal medium-scaled company in Turkey.

PETROFER'S SOCIAL ACTIVITIES

With its activities on cultural and social fields, PETROFER is recognized all over Turkey. In addition to our attendance to fairs in and out of Turkey, some of our social activities are:

• Sponsorship to the Izmir State Classical Turkish Music Chorus of Turkish Republic Cultural Ministry.
• Sponsorship to the MAS ("Way to Perfection" Symposium) held by KALDER (Turkish Quality Association) in 2002 and 2003.
• Our supports to EGV (Turkish Education and Training Foundation)
• Our supports to MEKSA (Career Training and Small Industry Supporting Foundation)
• Our dedications to the sport fest in Izmir Saint Joseph High School's 120th year.

PETROFER has always had deep concerns about the protection of the environment and natural life. Our firm has supported the plantation of thousands of trees by several organizations and foundations. Ege Kalite Derneği (Aegean Quality Association), Ege Orman Vakfı (Aegean Forest Foundation) are some of these. We also have trees planted on the name of our company in TUYAP Forest and "Soroptimistler Kulubu" Forest.

CUSTOMER FOCUSED MANAGEMENT

In the 21st century, all modern companies divert their investments on customer-focused policies. As the customer is becoming the most valuable asset to a firm, the definition of customer is also changing. The borders between different sectors are disappearing because of the expansion in the working fields of companies.

Our aim is to obtain new tools, which will carry us above our competitors in the changing world, which is becoming more challenging economically. We want to cover the demand formed by the changing conditions in the new economy with the tools of the developing business world.

As the competition becomes more challenging, all firms are developing their customer contact points from sales to service. The developing technology helps firms to carry out CRM processes more successfully. CRM is becoming one of the major tools of a company in competition.

Organizations applying customer-based strategies know that customer relations are among the most important factors on profitability.

Setting up CRM software and application of other CRM technologies are on the top of our organizations list.

The unlimited power of the internet and other tools of technology have a great effect on the customer behavior giving the companies the chance to study on new fields to supply the new demands.